Limited Warranty Extension for the LCD Panel in Certain 2009 Model Year 52" BRAVIA^® Televisions

Dear Valued Sony® BRAVIA® Customers,

Sony has identified a limited number of 52" BRAVIA® LCD televisions (models listed below) which may develop picture anomalies on the screen related to the LCD Panel. The affected models ("Affected Models") are:  

• KDL-52XBR9
• KDL-52Z5100

As part of our commitment to quality, under the terms of the limited warranty included with the product, Sony will replace the LCD Panel in any Affected Model experiencing picture anomalies due to LCD Panel failure through March 31, 2014.  Please note that except as set forth in this announcement, the terms of the Sony limited warranty for these products continue to apply.

In addition, customers who paid out-of-pocket to repair the LCD Panel on one of the Affected Models prior to the date of this announcement may be eligible to be reimbursed for parts and labour expenses.  To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by November 30, 2012. See claim form for complete terms and conditions.

To arrange for repair of your television panel if experiencing these issues, please contact Sony at (877) 899-7669.